The GARAGE DOOR DEPOT® – Calgary.
What made you decide to be in the Garage Door business?
After many years of being immersed in the commercial and residential construction industries, we decided to enter the Garage Door industry. This was mainly because we saw an opportunity to do a better job. Our focus was customer-centric and continues to be to this day.
What the last few years have looked like?
The initial years were trying but full of excitement and successes. As our economy recovers, we continue to strive to improve with the use of reflection and continual improvement. We are constantly reflecting on things we did well and things that can be done better. We also continuously strive to make improvements in our internal operations and also our external environment (suppliers and community).
What makes GDD Calgary the best in the industry?
Without question, what separates our team is that our commitment to customer service is absolutely unwavering. We feel that some businesses in our industry have become lackadaisical in their market positioning and have let the basics of customer service slide. We pride ourselves on not only our responsiveness to our potential and current clients, but the time we take to educate each and every one of them before and after a purchase.
What do you like most about this business?
We enjoy providing products that dramatically increase the resale value of our customers’ homes (that have an ROI of 98% no less). We also enjoy offering fair prices for repair services for those times when our clients are in need. That feeling of walking away from a job, knowing that your services were appreciated, and knowing that you met or exceeded your clients expectations is the feeling we labor for every day.
The Garage Door Depot® – Calgary is a proud member of the following professional organizations:
- The Better Business Bureau (BBB)
- Baeumler Approved Contractor
- The International Door Association (IDA)
- The Institute of Door Dealer Education and Accreditation (IDEA)
- The Canadian Door Institute (CDI)
- The Canadian Federation of Independent Business (CFIB)
- The National Fire Protection Association (NFPA)
- The Alberta Construction Safety Association (ACSA)
- The Calgary Chamber of Commerce
- 100 Men Who Give A Damn! (Calgary)